Booking a stay with us is easy. Click the “Book a stay” button in the top right hand corner of your screen. Use the filter bar to select the location, dates and number of guests. From the results, pick your place. Follow the booking steps to easily book your stay securely and instantly online.

At all 3SIXTY5 serviced apartments, we use key safes. The code to the key safe along with a tutorial on how to use the key safes can be found on your check-in instructions which are sent out after the online check in form has been completed and security deposit pre authorised. Make sure to check your junk mail as sometimes the email can get lost!

Check-In is from 3:00 pm onwards. Check-Out is anytime before 11:00 am. If you wish to extend your stay or would like to book again for the week/weekend after. Please let us know at your earliest convenience. Please note: We cannot always guarantee an extension of your stay even if you’re currently staying in the property

Yes! you can choose to Check-In early or late however please get in touch well in advance as Early Check-In and Late Check-Out are subject to availability. If you the availability allows you to check-in early, we charge £10 per hour. For late check-outs, please see below for our fees: 1 hour (12pm check-out)– £10 1.5 hours (12.30pm check-out)– £15 2 hours (1pm check-out)– £20

Extending your booking with us is easy! After you’ve been in the property for 24 hours, you’ll receive a message from our guest services team regarding an extension of your stay. All you need to do is reply to the message with your request and one of the team will get your extension sorted. Additionally, you can Email, Text or Call Us by visiting the Contact Us page at any point before, during or after your stay

All our Check-Ins are contactless to ensure a simple and smooth check-In process for our guests.

Yes we do, this deposit is fully refundable after check-out subject to a damage inspection of the accommodation. The deposit is the same for all properties and is a standard fee of £100 no matter the length of the stay. This is taken as a pre-authorisation (not a payment) on your credit or debit card. This is released on your departure day or the following day after the cleaning inspection has occurred. Sometimes the deposit can take a few days to be returned, this all depends on Stripe which is our payment processor and your bank.

We operate a strict NO SMOKING policy and if it is found that a guest has been smoking in the property. All guests will be subject to a fine as per our Terms and Conditions.

A link to our Terms and Conditions can be found in the footer of any page on the website. When a guest books with us, all guests must sign our Terms & Conditions.

Yes! All of our houses and apartments come with FREE, fast and unlimited WiFi for you to use throughout your stay with no restrictions.

We are pet lovers ourselves but understand that pet hair can cause allergic reactions for some guests so unfortunately our properties are not suitable for pets.

100% yes! Most of our long term guests tend to be business clients but whether you are travelling for business, pleasure or are relocating, we offer 12% off for stays longer than 7 nights and up to 25% off for stays longer than 28 nights depending on the city! If you’d like to book a long-term stay, you can email us at info@3sixty5bookings.com to get the best rates.

Our cancellation policy can be found in our terms and conditions which all guests sign. Please see section 2.4 below: When booking direct with 3SIXTY5 serviced apartments, via phone, email or through the direct booking website. The cancellation policy is as follows: If the booking is less than 5 days long, you can cancel 5 days before check in to receive full refund. If the booking is between 5 and 14 days long, you can cancel 7 days before check in to receive full refund. If the booking is for 14 days or more, you can cancel 14 days before check in to receive full refund. If you cancel within 24hrs of making the booking with us, you will receive a full refund. With all cancellations, a small refund processing fee may be charged. Please note: If you booked via an online travel agent (Airbnb, Booking.com etc.), your cancellation policy may be different.

The honest answer is that it depends. If you would like to add or remove guests from your booking, please reach out to our team via phone, email or text and they will be able to inform you of whether there is a charge or not.

Yes! We provide cleaning before and after stays and for longer term stays we clean the property once a week. However, if you would like more cleaning during your stay, please reach out to our guest services team and they will get it booked in. Please note that extra cleaning fees will apply